Custom Orders are non refundable.
Returns must be made within 7 days of delivery with a 5% restock fee. Shipping is not included in return.
Damaged Packages & Any discrepancies on our part will be taken care of ASAP
Returns can be sent to:
The Farmer’s Daughter Fibers
320 Central Ave
Great Falls, MT 59401
On average shipments are out the door in 24 to 48 hours. Our shipping department is kick ass and often gets things out same day! We don't work weekend and Holidays, and if we are closed we will always announce it on the header of the website. Sometimes, if we need to redye yarn to match the dye lot exactly it can take up to 7 days to get packages out.
The Farmer's Daughter Fibers is not responsible for lost or stolen packages.
We always make sure your skeins are matching as best as they can (if they don’t we re-dye a matching batch!) If you're on the fence about purchasing one more skein, we cannot match it later on. We know it’s an investment to knit with hand dyed yarns and we don’t want you to be disappointed by having to finish a garment in a different shade.
We do our best to accurately represent colors and fibers. However, different monitors will show color differently. Please take this into account while shopping. We lightly retouch photos to show increasing lighting and clarity.
All yarn is hand dyed by us. We dye in small batches and there will be some variation in color between skeins, as that is the nature of hand dyed yarn. Alternating skeins is recommended!
We do our best to fully rinse out excess dye after dyeing. However, some colors may bleed when you wash or block your project. We recommend washing in cool water, and separately from all other items. This is especially crucial for the first wash, as this is when color is most likely to bleed.