Subscriptions, Preorders, Kits/Collabs, Custom Orders, OOAK Bundles, and Fabrics are non refundable and non returnable. Virtual shopping orders can only be returned for store credit. Thank you for understanding.
Returns must be made within 5 days of delivery and include a $2 restocking fee per skein/item + Shipping Charges.
Exchanges must be made within 5 days of delivery and include a 100% store credit once item is received.
If orders are not returned within 5 days after return request has been approved, the return approval will be denied and packages not accepted.
Damaged packages & any discrepancies on our part will be taken care of ASAP
After filling out and being approved on the return portal form below, returns can be sent to:
The Farmer’s Daughter Fibers
320 Central Ave
Great Falls, MT 59401
We ship Monday through Friday. Please allow 2-5 business days for your order to ship out, and up to 7 days if we need to redye a matching batch of yarn for your order.
Purchases over $150 have FREE shipping, however Farmer's Daughter Fibers will choose delivery method.
The Farmer's Daughter Fibers is not responsible for lost or stolen packages. Refunds will not be made for lost or stolen packages.
If you are looking for the shipping methods we offer and what they cost, add all the items you want to your cart and go to check out. You will see all the shipping costs and options listed out. Since shipping costs can vary between countries, states, and citites, this is the best way to estimate your shipping costs.
If you place two separate orders and they have not shipped yet, you can leave us a note or shoot us an email to combine your orders. We will refund any excess shipping costs. Please note this does not apply to subscription orders.
We always make sure your skeins are matching as best as they can (if they don’t we re-dye a matching batch!) If you're on the fence about purchasing one more skein, we cannot match it later on. We know it’s an investment to knit with hand dyed yarns and we don’t want you to be disappointed by having to finish a garment in a different shade.
We do our best to accurately represent colors and fibers. However, different monitors will show color differently, and color can vary slightly between dyelots. Please take this into account while shopping. If you are concerned or looking for a specific shade, you can sign up for virtual shopping here!
All yarn is hand dyed by us. We dye in small batches and there will be some variation in color between skeins, as that is the nature of hand dyed yarn. Alternating skeins is recommended, and you'll be much happier with your finished project!
We do our best to fully rinse out excess dye after dyeing. However, some colors may bleed when you wash or block your project. We recommend washing in cool water, and separately from all other items. This is especially crucial for the first wash, as this is when color is most likely to bleed.