FAQS

The Basics

Buying Yarn Online

Dye Lots

Best Practices For Working With Your Yarn

Managing Your Subscriptions

Token, Discounts, And Gift Cards

Tokens

Discount Codes

Gift Cards

Shipping + Returns

Basics

Shipping Costs & Speeds

Combining Orders

Preorders

Subscription Shipping

Returns

Damaged, Lost, Or Stolen Packages

International Shipping

Yarn Support

Yarn Support